International Shipping International Customs & Lost Orders: Lash Philosophy LLC is not responsible for any additional customs charges or fees once your package has left our warehouse. Customs charges and fees are the sole responsibility of the purchaser. Verify all the custom fee and charge information with your local postal or customs office. If the customs fees and charges are refused to be paid at the time of delivery, your order will be returned. You will not receive a refund for shipment costs. Customers are able to file a claim (within 30 days after delivery date) for their lost package in order to receive any sort of compensation regarding their order.