In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item.
Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 14 days of delivery to receive a refund or exchange. A return label will be provided. After 14 days, the product is nonrefundable. If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 14 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Lash Philosophy LLC is not responsible for covering these shipping costs.
Lash Philosophy LLC processes orders Monday through Saturday, excluding major US holidays. Orders will be processed within 1-2 business days. Orders placed on Sunday will begin processing the following Monday. Once the order pick up by the freight carrier happens, we are no longer liable for the order. Lash Philosophy is not responsible for any loss or damage to orders that may occur while they are in the custody of the freight carrier.